Legal notice

LEGAL NOTICE

Last updated: August 11, 2026

WEBSITE OPERATOR

This website is operated under the CloudEyes trading name.

Website: https://cloud-eyes.com

Trading name: CloudEyes

Legal name of the website operator: Youness Kaddouri

Legal structure: Micro entreprise

Registered business address: 1001 avenue de fes 34080 Montpellier

Country of registration: france

Business registration number: 105402283

Email address: support@cloud-eyes.com

Publication director: Kaddouri youness

WEBSITE HOSTING

The website is hosted and powered by:

Shopify Inc.

151 O’Connor Street, Ground Floor

Ottawa, Ontario K2P 2L8

Canada

Telephone: +1 613-241-2828

Website: https://www.shopify.com

INTELLECTUAL PROPERTY

Unless otherwise stated, all content available on this website, including the CloudEyes name, trademarks, logos, product names, text, graphics, photographs, videos, illustrations, design, layout, and software, is owned by or licensed to the website operator.

The CloudEyes Massager Pro® name and associated branding may not be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written authorization.

Unauthorized reproduction or use of website content may constitute an infringement of applicable intellectual-property laws.

Permission requests may be sent to support@cloud-eyes.com.

WEBSITE INFORMATION

We make reasonable efforts to ensure that the information published on this website is accurate and current.

However, errors, omissions, technical problems, or temporary interruptions may occur. We reserve the right to correct or update information at any time.

Product descriptions, prices, promotions, availability, shipping estimates, and other commercial information are governed by our Terms of Service and applicable store policies.

LIMITATION OF LIABILITY

CloudEyes is not responsible for damage resulting from improper use of the website, interruption of service, malicious software, unauthorized access, or the use of third-party websites that we do not control.

Nothing in this Legal Notice excludes or limits liability that cannot lawfully be excluded under applicable consumer law.

THIRD-PARTY LINKS

This website may contain links to third-party websites or services.

CloudEyes does not control these websites and is not responsible for their content, availability, security, products, services, or privacy practices.

Visitors should review the terms and privacy policies of any third-party website they use.

PERSONAL INFORMATION

Information about how personal information is collected, used, stored, and disclosed is available in our Privacy Policy.

Privacy questions and requests may be submitted to:

support@cloud-eyes.com

Where available, visitors may also manage cookies, advertising preferences, and data-sharing choices through the privacy controls displayed on the website.

The website uses cookies and similar technologies to operate checkout, maintain security, remember preferences, analyze performance, and provide advertising where permitted.

Visitors can manage available choices through the cookie banner, Cookie Preferences link, browser settings, or data-sharing opt-out page.

Additional information is available in our Privacy Policy.

CONSUMER COMPLAINTS

Customers should first contact CloudEyes to seek an amicable resolution:

Email: support@cloud-eyes.com

Website: https://cloud-eyes.com

Postal address: [FULL PROFESSIONAL ADDRESS]

We aim to respond to customer-support requests within 1–2 business days.

CONSUMER MEDIATION

After submitting a prior written complaint to CloudEyes, eligible consumers may contact the consumer mediator appointed by the business:

Mediator: CECMC

Postal address: CECMC – DGCCRF - 59, boulevard Vincent Auriol, Télédoc 063, 75703 PARIS Cedex 13

Website: https://www.economie.gouv.fr/mediation-conso

Email or contact form: cecmc-secretariat@dgccrf.finances.gouv.fr

The mediator’s services and eligibility conditions are available through the mediator’s website.

APPLICABLE LAW

This website and its commercial activities are governed by the laws applicable to the business operating CloudEyes.

Consumers retain any mandatory protections available under the laws of their usual country or state of residence.

CONTACT

For questions concerning the website, orders, deliveries, returns, warranties, privacy, or this Legal Notice, contact:

CloudEyes

Website: https://cloud-eyes.com

Email: support@cloud-eyes.com

Postal address: 1001 avenue de fes, 34080 Montpellier

CUSTOMER REVIEWS

Trusted By Everyday Customers

Excellent

4.8/5 based on 1,254 verified reviews

Photo submitted with review 1 by Brianna H.

“I reach for it when I feel a migraine starting behind my eyes. The heat and low-pressure mode help me relax, so I keep it next to my bed now.”

Brianna H. Brooklyn, NY

Photo submitted with review 2 by Evan C.

“Received mine this morning. The box was clean and everything inside looked like the photos. It is charging now, so 4 stars until I actually try it.”

Evan C. Austin, TX

“I used to spend ages scrolling before bed. Now I put on rain sounds, run one cycle and usually feel ready to sleep sooner.”

Naomi W. Atlanta, GA

“After a full day of Zoom and spreadsheets, my eyes feel heavy by 5. I have been using this for 15 minutes after work and it feels really soothing.”

Jenna M. San Diego, CA

“I was worried about the fit because I have a larger head and sensitive temples. It took me two tries to adjust the strap, but the low setting is comfortable now.”

Marcus B. Chicago, IL

“Amazing. Easy to use and really comfortable.”

Priya D. Jersey City, NJ

“The motor is noticeable in a silent room, but I barely hear it once I play brown noise through Bluetooth. Pairing took maybe ten seconds.”

DeShawn C. Houston, TX

“Overnight flights can bring on migraines for me. I used the low setting on my last red-eye and the warm pressure felt comforting around my eyes.”

Lila N. Seattle, WA

“Love the heat. Very relaxing.”

Elaine P. Phoenix, AZ

Photo submitted with review 10 by Danielle R.

“Delivered in six days and the tracking updated the whole way. Everything arrived in good condition and setup was easy.”

Danielle R. Boston, MA

“I expected it to feel a little cheap, but it is actually solid and the cushion is softer than the eye massager I had before.”

Tessa M. Denver, CO

“Amazing!”

Caleb J. Minneapolis, MN

“With two kids and work emails at night, I have trouble winding down. I use this for 15 minutes once the house is quiet and it helps me switch off.”

Amina J. Washington, DC

“Fits well. No complaints.”

Kelsey B. Nashville, TN

“Arrived today and it is charging now. I have not tried it yet, so 4 stars for now. I will update after a few uses.”

Mitchell R. Tampa, FL

Photo submitted with review 16 by Lauren K.

“It is definitely bulkier than a regular sleep mask. Once I adjusted the strap, the cushion felt soft and the weight was fine while lying down.”

Lauren K. Irvine, CA

“I switch between Excel and Teams all day, so my eyes are tired by late afternoon. One session after work has become a nice break.”

Jason P. Dallas, TX

“Perfect after work.”

Olivia B. New York, NY

“I used to scroll in bed until I was exhausted. Now I put my phone down, use this for 15 minutes and feel calmer before trying to sleep.”

Heather S. Portland, OR

“Good for travel and easy to pack. The motor is audible in a silent room, but with music on it does not bother me.”

Andre W. Charlotte, NC

Photo submitted with review 21 by Maggie C.

“I ordered it during a rough migraine week. I still follow my usual routine, but the warmth and gentle pressure feel comforting while I wait for the pain to ease.”

Maggie C. San Francisco, CA

“Love it.”

Brittany F. Orlando, FL

“Product: 5 stars. Shipping: 2. It arrived 11 days after the estimate, but everything works and the padding is very comfortable.”

Nicole A. Sacramento, CA

“Got it for my girlfriend and she uses it almost every night. Great gift.”

Trevor C. Philadelphia, PA

“My eyes feel fried after working from home all day. I usually put this on as soon as I close my laptop.”

Grant H. Columbus, OH

“Warm setting, lights off, asleep soon after. Love it.”

Leah R. Brooklyn, NY

“If I catch a migraine early, I use the low-pressure mode while I lie down. It does not make it disappear, but the warmth helps me relax.”

Whitney B. Kansas City, MO

“So relaxing.”

Sofia R. Miami, FL

“The first session was too intense for me. Low mode and a looser strap made it much better. I wish the instructions explained the modes more clearly.”

Omar H. Dearborn, MI

“Feels really premium.”

Peter L. Raleigh, NC

“I edit video all day and often finish with tension around my eyes. I use this for 15 minutes after work and the warmth feels great.”

Camille J. Los Angeles, CA

“The heat is amazing.”

Vanessa O. Las Vegas, NV

“Tracking did not move for four days and support could have replied faster. It eventually arrived, and the massager has been great so far.”

Rachel D. Pittsburgh, PA

“Nice packaging. Easy controls. Very comfortable.”

Malik T. Atlanta, GA

“My kids call it my robot mask. I call it my 15 quiet minutes before bed.”

Kendra W. New Orleans, LA

“Three stars because I can hear the motor when the room is completely quiet. The heat and pressure feel good, and with music on I do not notice it as much.”

Anthony R. Queens, NY

Your cart is empty

Legal notice