Refund policy

Last updated: August 11, 2026

This Privacy Policy describes how CloudEyes (“CloudEyes,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from cloud-eyes.com, or otherwise communicate with us.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with CloudEyes, we may collect the following categories of personal information:

• Contact information, including your name, billing address, shipping address, email address, and telephone number.

• Order information, including the products you purchase, order history, delivery information, returns, refunds, and warranty requests.

• Payment information processed securely by Shopify and our payment providers. CloudEyes does not directly store your complete payment card details.

• Account information if you create or use a customer account.

• Customer support information, including messages, reviews, photographs, videos, or other information you choose to provide.

• Device and usage information, including your IP address, browser type, device identifiers, pages viewed, interactions with the website, referring pages, and approximate location.

• Marketing information, including your communication preferences and interactions with our advertisements or promotional emails.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you when you place an order, contact us, submit a review, or use our website.

• Automatically through cookies, pixels, log files, and similar technologies.

• From service providers such as Shopify, payment processors, shipping carriers, fulfillment partners, analytics providers, fraud-prevention services, and customer-support tools.

• From advertising and social media partners where permitted by law and your privacy choices.

HOW WE USE PERSONAL INFORMATION

We may use your personal information to:

• Process payments and fulfill your orders.

• Arrange delivery and provide tracking information.

• Manage returns, refunds, replacements, and warranty claims.

• Communicate with you about your order or customer-support request.

• Operate, maintain, personalize, and improve our website and services.

• Detect and prevent fraud, abuse, security incidents, or unlawful activity.

• Send promotional communications where permitted by law.

• Measure advertising performance and provide personalized advertising where permitted.

• Comply with legal, tax, accounting, and regulatory obligations.

• Establish, exercise, or defend legal claims.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to:

• Shopify, which hosts and operates our ecommerce platform.

• Payment processors and financial institutions.

• Suppliers, fulfillment providers, warehouses, and shipping carriers.

• Customer-support, email, analytics, security, fraud-prevention, and technology providers.

• Marketing and advertising partners, subject to applicable consent and opt-out requirements.

• Professional advisers, insurers, auditors, regulators, or legal authorities.

• A buyer or successor in connection with a merger, financing, sale, reorganization, or transfer of our business.

• Other parties when you request or authorize the disclosure.

We do not sell personal information in exchange for money. However, some privacy laws may define certain advertising-related disclosures as “selling,” “sharing,” or targeted advertising. Where these laws apply, you may have the right to opt out.

SHOPIFY

Our online store is hosted by Shopify. Shopify processes personal information to provide its ecommerce platform, payment, fraud-prevention, and related services.

For more information about how Shopify handles personal information, visit:

https://www.shopify.com/legal/privacy/consumers

COOKIES AND SIMILAR TECHNOLOGIES

CloudEyes and its partners, including Shopify, use cookies and similar technologies to:

• Operate the website and checkout.

• Remember your cart and preferences.

• Maintain website security and prevent fraud.

• Understand website traffic and performance.

• Measure marketing campaigns.

• Personalize content and advertising where permitted.

You can manage available choices through our cookie banner, Cookie Preferences link, browser settings, or data-sharing opt-out page.

Disabling essential cookies may prevent certain parts of the website or checkout from functioning correctly.

TARGETED ADVERTISING AND YOUR PRIVACY CHOICES

Where required by applicable law, you may opt out of the sale or sharing of personal information and the use of personal information for targeted advertising.

You may exercise these choices through the “Your Privacy Choices” or data-sharing opt-out link displayed on our website, where available.

We also honor legally recognized browser-based opt-out preference signals, such as Global Privacy Control, where required.

MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the message.

Even if you unsubscribe from marketing, we may continue to send necessary communications regarding your orders, payments, deliveries, security, returns, or customer-support requests.

DATA RETENTION

We retain personal information for as long as reasonably necessary to:

• Provide our services.

• Complete orders and maintain transaction records.

• Manage returns and warranty claims.

• Prevent fraud and security incidents.

• Comply with legal, tax, and accounting obligations.

• Resolve disputes and enforce our agreements.

The retention period depends on the type of information and applicable legal requirements.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

INTERNATIONAL DATA TRANSFERS

CloudEyes and its service providers may process personal information in countries other than the country where you live.

Where required, recognized legal safeguards are used for international transfers. These countries may have different data-protection laws from your country.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal information.

• Obtain a copy of your personal information.

• Restrict or object to certain processing.

• Withdraw consent where processing is based on consent.

• Opt out of targeted advertising or certain data disclosures.

• Appeal a decision concerning a privacy request.

You may submit a privacy request by emailing support@cloud-eyes.com.

We may need to verify your identity before completing your request. You may use an authorized agent where permitted by law. We will not discriminate against you for exercising your privacy rights.

California residents may also have the right to know the categories and specific pieces of personal information collected, the sources and purposes of collection, the categories of recipients, and to opt out of sale or sharing as those terms are defined by California law.

CHILDREN’S PRIVACY

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, contact us so that we can take appropriate action.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.

CloudEyes is not responsible for the privacy or security practices of websites and services that we do not control.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our practices, technology, legal requirements, or business operations.

The updated policy will be published on this page with a revised “Last updated” date. Where required by law, we will provide additional notice.

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

CloudEyes

Website: https://cloud-eyes.com

Email: support@cloud-eyes.com

CUSTOMER REVIEWS

Trusted By Everyday Customers

Excellent

4.8/5 based on 1,254 verified reviews

Photo submitted with review 1 by Brianna H.

“I reach for it when I feel a migraine starting behind my eyes. The heat and low-pressure mode help me relax, so I keep it next to my bed now.”

Brianna H. Brooklyn, NY

Photo submitted with review 2 by Evan C.

“Received mine this morning. The box was clean and everything inside looked like the photos. It is charging now, so 4 stars until I actually try it.”

Evan C. Austin, TX

“I used to spend ages scrolling before bed. Now I put on rain sounds, run one cycle and usually feel ready to sleep sooner.”

Naomi W. Atlanta, GA

“After a full day of Zoom and spreadsheets, my eyes feel heavy by 5. I have been using this for 15 minutes after work and it feels really soothing.”

Jenna M. San Diego, CA

“I was worried about the fit because I have a larger head and sensitive temples. It took me two tries to adjust the strap, but the low setting is comfortable now.”

Marcus B. Chicago, IL

“Amazing. Easy to use and really comfortable.”

Priya D. Jersey City, NJ

“The motor is noticeable in a silent room, but I barely hear it once I play brown noise through Bluetooth. Pairing took maybe ten seconds.”

DeShawn C. Houston, TX

“Overnight flights can bring on migraines for me. I used the low setting on my last red-eye and the warm pressure felt comforting around my eyes.”

Lila N. Seattle, WA

“Love the heat. Very relaxing.”

Elaine P. Phoenix, AZ

Photo submitted with review 10 by Danielle R.

“Delivered in six days and the tracking updated the whole way. Everything arrived in good condition and setup was easy.”

Danielle R. Boston, MA

“I expected it to feel a little cheap, but it is actually solid and the cushion is softer than the eye massager I had before.”

Tessa M. Denver, CO

“Amazing!”

Caleb J. Minneapolis, MN

“With two kids and work emails at night, I have trouble winding down. I use this for 15 minutes once the house is quiet and it helps me switch off.”

Amina J. Washington, DC

“Fits well. No complaints.”

Kelsey B. Nashville, TN

“Arrived today and it is charging now. I have not tried it yet, so 4 stars for now. I will update after a few uses.”

Mitchell R. Tampa, FL

Photo submitted with review 16 by Lauren K.

“It is definitely bulkier than a regular sleep mask. Once I adjusted the strap, the cushion felt soft and the weight was fine while lying down.”

Lauren K. Irvine, CA

“I switch between Excel and Teams all day, so my eyes are tired by late afternoon. One session after work has become a nice break.”

Jason P. Dallas, TX

“Perfect after work.”

Olivia B. New York, NY

“I used to scroll in bed until I was exhausted. Now I put my phone down, use this for 15 minutes and feel calmer before trying to sleep.”

Heather S. Portland, OR

“Good for travel and easy to pack. The motor is audible in a silent room, but with music on it does not bother me.”

Andre W. Charlotte, NC

Photo submitted with review 21 by Maggie C.

“I ordered it during a rough migraine week. I still follow my usual routine, but the warmth and gentle pressure feel comforting while I wait for the pain to ease.”

Maggie C. San Francisco, CA

“Love it.”

Brittany F. Orlando, FL

“Product: 5 stars. Shipping: 2. It arrived 11 days after the estimate, but everything works and the padding is very comfortable.”

Nicole A. Sacramento, CA

“Got it for my girlfriend and she uses it almost every night. Great gift.”

Trevor C. Philadelphia, PA

“My eyes feel fried after working from home all day. I usually put this on as soon as I close my laptop.”

Grant H. Columbus, OH

“Warm setting, lights off, asleep soon after. Love it.”

Leah R. Brooklyn, NY

“If I catch a migraine early, I use the low-pressure mode while I lie down. It does not make it disappear, but the warmth helps me relax.”

Whitney B. Kansas City, MO

“So relaxing.”

Sofia R. Miami, FL

“The first session was too intense for me. Low mode and a looser strap made it much better. I wish the instructions explained the modes more clearly.”

Omar H. Dearborn, MI

“Feels really premium.”

Peter L. Raleigh, NC

“I edit video all day and often finish with tension around my eyes. I use this for 15 minutes after work and the warmth feels great.”

Camille J. Los Angeles, CA

“The heat is amazing.”

Vanessa O. Las Vegas, NV

“Tracking did not move for four days and support could have replied faster. It eventually arrived, and the massager has been great so far.”

Rachel D. Pittsburgh, PA

“Nice packaging. Easy controls. Very comfortable.”

Malik T. Atlanta, GA

“My kids call it my robot mask. I call it my 15 quiet minutes before bed.”

Kendra W. New Orleans, LA

“Three stars because I can hear the motor when the room is completely quiet. The heat and pressure feel good, and with music on I do not notice it as much.”

Anthony R. Queens, NY

Your cart is empty

Refund policy