Terms of service

TERMS OF SERVICE

Last updated: August 11, 2026

OVERVIEW

This website is operated by CloudEyes. Throughout the website, the terms “we,” “us,” and “our” refer to CloudEyes.

CloudEyes offers this website, including all information, tools, products, and services available through it, to you conditioned upon your acceptance of these Terms of Service and all policies referenced herein.

By visiting cloud-eyes.com, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service. If you do not agree to these Terms, you may not access the website or use our services.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services.

  1. ONLINE STORE TERMS

You must be at least the age of majority in your country, state, or province of residence, or have the permission and supervision of a parent or legal guardian, to use this website or place an order.

You may not use our products or services for any illegal or unauthorized purpose. You must not transmit viruses, malicious code, or any other material that could damage or interfere with the website.

A violation of these Terms may result in the suspension or termination of your access to our services.

  1. GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, or limit quantities for legitimate reasons, including suspected fraud, payment issues, product availability, shipping restrictions, misuse of promotional offers, or violations of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or services without our prior written permission.

Payment information is encrypted and processed by secure third-party payment providers.

  1. ACCURACY OF INFORMATION

We make reasonable efforts to ensure that the information displayed on our website is accurate, complete, and current.

However, the website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or delivery times.

We reserve the right to correct errors and update information. If a material error affects an order you have already placed, we will contact you and provide an appropriate option, which may include cancellation and a refund.

  1. PRODUCTS AND SERVICES

Certain products may be available exclusively online and may have limited quantities.

We make reasonable efforts to display product colors, photographs, descriptions, and specifications accurately. However, the appearance of colors may vary depending on your screen, lighting, or device.

Product packaging or minor design details may change without notice, provided these changes do not materially reduce the product’s intended function or quality.

We may limit the sale of products to certain individuals, regions, or jurisdictions when reasonably necessary.

  1. WELLNESS AND MEDICAL DISCLAIMER

CloudEyes products are consumer wellness products.

They are not intended to diagnose, treat, cure, or prevent any disease or medical condition and are not a substitute for professional medical advice, diagnosis, or treatment.

Statements concerning relaxation, eye fatigue, headaches, sleep, stress, massage, heat, or customer experiences do not guarantee a medical result. Individual experiences may vary.

Always read and follow the product instructions and safety warnings.

Consult a qualified healthcare professional before using the product if you have an eye condition, glaucoma, retinal problems, impaired facial sensation, implants, recent eye or facial surgery, a serious medical condition, or any concern about whether the product is suitable for you.

Stop using the product and seek appropriate advice if you experience pain, visual changes, dizziness, skin irritation, or unusual symptoms.

  1. PRICES AND PAYMENTS

Prices are displayed in the currency shown on the website or during checkout.

We reserve the right to change product prices and promotions at any time. Price changes do not affect orders that have already been accepted, except in the case of a clear pricing error.

You agree to provide current, complete, and accurate billing, payment, shipping, and contact information.

You confirm that you are authorized to use the payment method submitted with your order.

Payments are processed by Shopify and other third-party payment providers. CloudEyes does not directly store complete payment card information.

  1. ORDERS

An order confirmation means that we have received your order. It does not necessarily mean that the order has been accepted or shipped.

We may cancel or limit an order because of inventory problems, payment failure, suspected fraud, pricing errors, shipping restrictions, or misuse of a promotional offer.

If we cancel an order after payment has been collected, we will refund the amount paid for the canceled portion to the original payment method.

Contact support@cloud-eyes.com as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after fulfillment has started.

  1. SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping Policy.

Delivery dates are estimates unless explicitly stated otherwise. Delays may occur because of carrier disruption, customs processing, severe weather, public holidays, high order volumes, or events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

If we cannot ship an order within a timeframe we promised, we will provide the cancellation, revised delivery estimate, or refund options required by applicable law.

  1. RETURNS, REFUNDS, AND WARRANTY

Returns and refunds are governed by our Return and Refund Policy.

Eligible CloudEyes Massager Pro® purchases are covered by our 30-day money-back guarantee and Limited Two-Year Warranty, subject to the conditions stated in those policies.

These policies form part of these Terms of Service and do not limit any mandatory consumer rights that apply in your country or state.

  1. PROMOTIONS AND DISCOUNTS

Promotions, discount codes, bundles, gifts, and limited-time offers may be subject to additional conditions displayed with the offer.

Unless otherwise stated, promotional offers cannot be combined, exchanged for cash, or applied retroactively to a completed purchase.

We may cancel or refuse a discount that has been obtained through fraud, manipulation, technical error, or a violation of the promotion’s conditions.

  1. OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools, applications, payment methods, or services that we do not directly control.

Third-party services are provided under their own terms and privacy policies. You should review those terms before using them.

To the extent permitted by law, CloudEyes is not responsible for independent third-party websites, tools, or services that we do not control.

  1. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for examining or evaluating the accuracy, content, security, products, or services offered through third-party websites.

Any concerns regarding a third-party product or service should be directed to the relevant third party.

  1. INTELLECTUAL PROPERTY

The website and its contents, including the CloudEyes name, logos, product presentation, text, graphics, photographs, videos, design, and software, are owned by or licensed to CloudEyes and are protected by applicable intellectual-property laws.

You may use the website only for personal and non-commercial shopping purposes.

You may not copy, reproduce, distribute, modify, publish, sell, exploit, or create derivative works from our content without prior written permission, except where applicable law permits it.

  1. REVIEWS, FEEDBACK, AND USER CONTENT

If you submit a review, photograph, video, comment, suggestion, or other content, you confirm that:

• You have the right to submit the content;

• The content is accurate and based on your genuine experience;

• The content does not violate another person’s intellectual-property, privacy, or other rights; and

• The content is not unlawful, abusive, misleading, defamatory, or malicious.

You grant CloudEyes a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, translate, and display submitted content for operating and promoting CloudEyes, subject to applicable privacy laws.

We may remove content that is unlawful, fraudulent, abusive, misleading, infringing, or otherwise inappropriate. We do not guarantee that every submission will be published.

  1. PERSONAL INFORMATION

The collection, use, and disclosure of personal information through our website are governed by our Privacy Policy.

  1. PROHIBITED USES

You may not use the website or its content to:

• Violate any applicable law or regulation;

• Commit fraud or submit false information;

• Infringe intellectual-property or privacy rights;

• Harass, abuse, threaten, or discriminate against another person;

• Transmit malware or malicious code;

• Collect or track personal information unlawfully;

• Scrape, copy, or interfere with the website;

• Circumvent security features or access restrictions;

• Impersonate another person or organization; or

• Use our products or services for an unlawful purpose.

We may suspend or terminate access when these restrictions are violated.

  1. DISCLAIMER OF WARRANTIES

Except for our express Limited Two-Year Warranty and warranties that cannot legally be excluded, the website, services, and products are provided on an “as available” basis.

To the fullest extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms excludes or limits a statutory consumer warranty, guarantee, or remedy that cannot legally be excluded.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, CloudEyes and its owners, employees, affiliates, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, savings, or opportunity.

Where liability cannot be excluded, our total liability will not exceed the amount you paid for the product or service giving rise to the claim, unless applicable law requires a greater remedy.

These limitations do not apply to liability that cannot legally be limited, including liability for fraud, willful misconduct, or certain personal injuries.

  1. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold CloudEyes harmless from third-party claims arising from your unlawful use of the website, your material violation of these Terms, or your infringement of another person’s rights.

  1. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will remain valid and enforceable.

  1. TERMINATION

We may suspend or terminate your access to the services when reasonably necessary because of fraud, unlawful activity, security risk, abuse, or a material violation of these Terms.

Obligations and liabilities incurred before termination will survive termination where appropriate.

  1. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, Warranty Policy, and other notices displayed on the website, constitute the complete agreement between you and CloudEyes regarding the use of our services.

  1. GOVERNING LAW

These Terms are governed by applicable law, without depriving consumers of any mandatory protections available under the laws of their usual country or state of residence.

Any dispute may be brought before a court that has jurisdiction under applicable law.

  1. CHANGES TO THESE TERMS

We may update these Terms by publishing a revised version on this page.

The “Last updated” date will indicate when the latest changes were made. Changes will apply prospectively unless applicable law permits otherwise.

  1. CONTACT INFORMATION

Questions about these Terms of Service can be sent to:

CloudEyes

Website: https://cloud-eyes.com

Email: support@cloud-eyes.com