Shipping policy

SHIPPING POLICY

Last updated: August 11, 2026

At CloudEyes, we are committed to providing reliable, transparent, and trackable delivery for every order.

FREE TRACKED SHIPPING

CloudEyes provides free tracked standard shipping to all destinations available during checkout.

You will not be charged standard shipping fees unless a different paid delivery option is clearly selected during checkout.

ORDER PROCESSING

Orders are generally processed within 1–2 business days after payment confirmation.

Orders placed during weekends or public holidays begin processing on the following business day.

During product launches, promotional periods, holidays, or unusually high order volumes, processing may take slightly longer.

ESTIMATED DELIVERY TIME

Most CloudEyes orders are delivered within 5–8 business days after the order is confirmed. This estimate includes standard order processing and transportation.

In rare and exceptional circumstances, delivery may take up to 12 business days.

Exceptional delays may be caused by:

• Carrier or transportation disruptions;

• Customs inspections or processing;

• Severe weather conditions;

• Public holidays;

• Unusually high shipping volumes;

• Remote delivery locations;

• Incorrect or incomplete delivery information; or

• Other events outside our reasonable control.

Business days are Monday through Friday and exclude public holidays.

Although we make every reasonable effort to meet the estimated timeframe, delivery dates are estimates and cannot be guaranteed.

ORDER TRACKING

You will receive a shipping confirmation email containing your tracking information when your order has been dispatched.

Tracking information may take up to 48 hours to become active after the carrier receives the package.

If you have not received a shipping confirmation after the processing period, check your spam or junk folder before contacting us.

DELIVERY DELAYS

If your order has not arrived within the usual 5–8 business-day timeframe, please continue monitoring your tracking information. The delivery may still be moving through the carrier’s network.

In exceptional circumstances, delivery can take up to 12 business days.

If your order has not arrived after 12 business days, contact support@cloud-eyes.com with your full name and order number. We will investigate the shipment with the carrier and provide an appropriate resolution.

If we become aware that an order cannot be shipped or delivered within the promised timeframe, we will provide a revised estimate and any cancellation or refund options required by applicable law.

ACCURATE DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify the following information before completing your purchase:

• Full recipient name;

• Street number and street name;

• Apartment, suite, or unit number where applicable;

• City, state, and ZIP or postal code;

• Country; and

• Telephone number.

Contact support@cloud-eyes.com immediately if you notice an error.

We will attempt to update the address, but we cannot guarantee changes after the order has entered processing or has been shipped.

CloudEyes cannot be held responsible for delays or failed delivery caused by an incorrect, incomplete, or outdated address provided by the customer.

INTERNATIONAL ORDERS AND CUSTOMS

International orders may be subject to customs inspections, import taxes, duties, brokerage charges, or other fees imposed by the destination country.

Unless checkout expressly states that these charges are included, the recipient is responsible for any customs duties or import taxes.

CloudEyes does not control customs decisions or customs-processing times.

TRACKING SHOWS DELIVERED

If tracking shows that your package was delivered but you cannot locate it:

• Check your mailbox and the area surrounding your property;

• Ask household members, neighbors, reception staff, or building management;

• Check for a delivery notice;

• Contact the shipping carrier; and

• Contact support@cloud-eyes.com if the package still cannot be located.

We will assist with a carrier investigation. A replacement or refund will be determined according to the investigation and applicable consumer law.

LOST PACKAGES

If tracking has not updated for several business days or the package appears to be lost, contact support@cloud-eyes.com.

We will contact the carrier and review the shipment. If the package is confirmed as lost, CloudEyes will provide an appropriate replacement or refund.

DAMAGED PACKAGES

Please inspect your order when it arrives.

If the product or package arrives damaged, contact support@cloud-eyes.com within 7 days of delivery.

Include:

• Your order number;

• A description of the damage;

• Photographs of the product;

• Photographs of the packaging; and

• A photograph of the shipping label.

We will evaluate the issue and provide an appropriate replacement, refund, or other solution.

MULTIPLE PACKAGES

Products from the same order may occasionally be shipped separately.

If this happens, each package may have its own tracking number and may arrive on a different day.

You will not be charged additional shipping fees because an order is divided into multiple packages.

ORDER CHANGES AND CANCELLATIONS

Contact support@cloud-eyes.com as soon as possible if you need to change or cancel an order.

We cannot guarantee changes or cancellations after processing has started.

If the order has already shipped, you may request a return after delivery in accordance with our Return and Refund Policy.

CONTACT US

For questions concerning shipping, tracking, or delivery, contact:

CloudEyes

Website: https://cloud-eyes.com

Email: support@cloud-eyes.com

Please include your order number so that we can assist you more quickly.