Terms of sale

TERMS OF SALE

Last updated: August 11, 2026

  1. SCOPE

These Terms of Sale apply to all purchases made through cloud-eyes.com.

They explain the rights and obligations of CloudEyes and its customers concerning product information, prices, orders, payments, delivery, returns, refunds, warranties, and disputes.

By placing an order, the customer confirms that they have read and accepted these Terms of Sale, the Privacy Policy, Shipping Policy, Return and Refund Policy, and applicable product information.

Customers must be at least the age of majority in their country or have permission from a parent or legal guardian.

  1. PRODUCTS

CloudEyes makes reasonable efforts to present product descriptions, photographs, colors, dimensions, functions, and specifications accurately.

Minor differences may occur because of screen settings, lighting, packaging updates, or manufacturing improvements. Such differences do not constitute a defect when they do not materially affect the product’s function or quality.

The essential features of the CloudEyes Massager Pro® are displayed on the product page before purchase.

Products are offered subject to availability.

  1. WELLNESS AND MEDICAL INFORMATION

The CloudEyes Massager Pro® is a consumer wellness product.

It is not intended to diagnose, treat, cure, or prevent any disease or medical condition and is not a substitute for professional medical advice, diagnosis, or treatment.

Statements regarding relaxation, eye fatigue, headaches, stress, sleep, heat, compression, or customer experiences do not guarantee a medical result. Individual experiences may vary.

Customers must read and follow all product instructions and safety warnings.

Customers should consult a qualified healthcare professional before use if they have an eye condition, glaucoma, retinal problems, impaired facial sensation, implants, recent eye or facial surgery, a serious health condition, or any concern regarding use of the product.

Use must be stopped if pain, visual changes, dizziness, skin irritation, or unusual symptoms occur.

  1. PRICES

Product prices are displayed in the currency indicated on the website and during checkout.

For customers purchasing from the United States, prices are generally displayed in United States dollars unless otherwise stated.

Applicable taxes, duties, shipping charges, or other costs will be displayed during checkout or explained before the order is completed.

CloudEyes may change prices at any time. Price changes do not affect orders that have already been accepted and paid, except in the case of a clear pricing or technical error.

Promotional prices and discount codes are valid only during the stated promotional period and subject to their specific conditions.

  1. ORDERS

To place an order, the customer must:

• Select the desired product and offer;

• Add the product to the cart;

• Provide accurate billing and delivery information;

• Select an available payment method;

• Review the order and total price;

• Accept the applicable policies; and

• Confirm the purchase with an obligation to pay.

The customer is responsible for checking the order details before confirming payment.

After an order is placed, CloudEyes sends an electronic order confirmation to the email address provided by the customer.

The order confirmation acknowledges receipt of the order. The sale becomes final when payment is authorized and the order is accepted for fulfillment.

  1. ORDER REFUSAL OR CANCELLATION

CloudEyes may refuse, limit, or cancel an order for legitimate reasons, including:

• Product unavailability;

• Payment failure;

• Incorrect pricing caused by an obvious technical error;

• Suspected fraud or unauthorized payment;

• Shipping restrictions;

• An incorrect or incomplete delivery address; or

• Misuse of a promotion or discount code.

If CloudEyes cancels a paid order, the customer will receive a refund to the original payment method.

  1. PRODUCT AVAILABILITY

Products are offered while supplies last.

If a product becomes unavailable after an order is placed, CloudEyes will contact the customer and provide an appropriate option, which may include:

• Waiting for the product to become available;

• Accepting an equivalent replacement where the customer agrees; or

• Canceling the unavailable item and receiving a refund.

No replacement will be imposed without the customer’s agreement.

  1. PAYMENT

Available payment methods are displayed during checkout and may include credit cards, debit cards, PayPal, Shop Pay, Apple Pay, or other supported methods.

Payment is due when the order is confirmed.

The customer confirms that they are authorized to use the selected payment method.

Payments are securely processed by Shopify and authorized third-party payment providers. CloudEyes does not directly store complete payment card information.

An order may be suspended or canceled if payment is refused, reversed, disputed, or identified as potentially fraudulent.

  1. SHIPPING

CloudEyes provides free tracked standard shipping to the destinations available during checkout.

Most orders are delivered within 5–8 business days after order confirmation, including standard processing.

In rare and exceptional circumstances, delivery may take up to 12 business days.

Delays may result from carrier disruption, customs processing, severe weather, public holidays, unusually high shipping volumes, remote destinations, or events outside our reasonable control.

Tracking information will be sent by email when available. Tracking may take up to 48 hours to show movement after dispatch.

Additional information is available in our Shipping Policy.

  1. DELIVERY DELAYS

If an order has not arrived within the usual 5–8 business-day period, the customer should continue monitoring the tracking information.

In exceptional circumstances, delivery may take up to 12 business days.

If an order has not arrived after 12 business days, the customer should contact support@cloud-eyes.com with their name and order number.

CloudEyes will investigate with the carrier and provide an appropriate resolution.

If CloudEyes cannot fulfill or deliver an order within the promised timeframe, the customer will receive a revised estimate and any cancellation or refund rights required by applicable law.

  1. DELIVERY ADDRESS

The customer must provide a complete and accurate delivery address.

CloudEyes cannot guarantee an address change after fulfillment has started.

If an order is delayed, returned, lost, or delivered incorrectly because the customer provided an incorrect or incomplete address, additional shipping charges may apply where permitted by law.

  1. CUSTOMS AND IMPORT CHARGES

International orders may be subject to customs inspections, import taxes, duties, brokerage charges, or other fees imposed by the destination country.

Unless checkout expressly states that these charges are included, the customer is responsible for applicable customs duties and import taxes.

CloudEyes does not control customs decisions or customs-processing times.

  1. TRANSFER OF RISK

Responsibility for loss or damage to the product transfers to the customer when the customer, or a person designated by the customer, physically receives the package.

This does not include a carrier selected independently by the customer where applicable law provides otherwise.

Ownership of the product transfers after full payment has been received.

  1. STATUTORY RIGHT OF WITHDRAWAL

Consumers located in the European Economic Area, United Kingdom, or another jurisdiction providing an equivalent right may withdraw from an online purchase within 14 calendar days after receiving the product, without providing a reason.

To exercise this right, the customer must send a clear withdrawal request before the 14-day period expires.

The request may be submitted by email to:

support@cloud-eyes.com

The customer may also use the model withdrawal form provided at the end of these Terms of Sale.

After notifying CloudEyes, the customer must return the product within 14 days, following the return instructions provided by customer support.

The customer is responsible for direct return shipping costs unless:

• The product is defective;

• The product received is incorrect;

• CloudEyes agrees to cover the cost; or

• Applicable law requires CloudEyes to cover it.

The customer may inspect the product as reasonably necessary to establish its nature, characteristics, and function.

The customer may be responsible for diminished value caused by handling beyond what is reasonably necessary, subject to applicable law and the more favorable CloudEyes 30-day guarantee.

  1. REFUND FOLLOWING STATUTORY WITHDRAWAL

When a valid statutory withdrawal is exercised, CloudEyes will refund eligible payments, including the cost of standard delivery where legally required.

The refund will be made using the original payment method unless the customer expressly agrees otherwise.

CloudEyes may withhold the refund until the returned product is received or until the customer provides evidence that the product was sent back, whichever occurs first.

The refund will be processed within the period required by applicable law, generally no later than 14 days after CloudEyes is notified of the withdrawal, subject to the lawful right to withhold the refund pending return.

  1. CLOUDEYES 30-DAY MONEY-BACK GUARANTEE

In addition to statutory rights, CloudEyes provides a voluntary 30-day money-back guarantee.

The 30-day period begins on the date the order is shown as delivered by the carrier.

Customers may carefully test the product during this period.

To qualify, the product must be clean, complete, and free from damage caused by misuse, neglect, accident, liquid exposure, unauthorized modification, or excessive wear.

The product should be returned with its accessories and original packaging whenever reasonably possible.

To request a return, email support@cloud-eyes.com with:

• The customer’s full name;

• Order number;

• Email address used for the order;

• Reason for the return; and

• Photographs or video if the product is damaged or defective.

Products must not be returned without prior instructions and authorization.

For a change-of-mind return, the customer is responsible for return shipping costs.

If the product is defective, damaged on arrival, or incorrect, CloudEyes will provide an appropriate prepaid return solution or another remedy at no additional cost.

  1. REFUNDS UNDER THE 30-DAY GUARANTEE

CloudEyes will notify the customer after receiving and inspecting the returned product.

If approved, the refund will be issued to the original payment method.

Customers should allow up to 10 business days after approval for the refund to appear, depending on the bank or payment provider.

Customs duties, import taxes, and return shipping costs are not refundable unless the return resulted from our error or applicable law requires otherwise.

  1. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Customers should inspect the order after delivery.

Any product that arrives damaged, defective, or materially different from the order should be reported to support@cloud-eyes.com within 7 days of delivery.

The customer should provide:

• The order number;

• A description of the problem;

• Photographs or video of the product;

• Photographs of the packaging; and

• A photograph of the shipping label where relevant.

Depending on the circumstances, CloudEyes may provide troubleshooting, replacement parts, a replacement product, a refund, or another remedy required by law.

  1. LEGAL GUARANTEES

Consumers benefit from all mandatory legal guarantees and consumer protections applicable in their country or state.

Where French or European consumer law applies, the customer may benefit from the legal guarantee of conformity for a period of two years from delivery and from any applicable guarantee against hidden defects.

These legal guarantees apply independently of the voluntary CloudEyes commercial warranty.

Nothing in these Terms limits or excludes a legal guarantee or remedy that cannot lawfully be limited or excluded.

  1. LIMITED TWO-YEAR COMMERCIAL WARRANTY

The CloudEyes Massager Pro® is covered by a voluntary Limited Two-Year Warranty from the original delivery date.

The warranty covers verified manufacturing defects affecting normal product operation, including eligible defects involving charging, controls, heat, air compression, audio, or internal electrical components.

The warranty does not cover:

• Normal wear or cosmetic changes;

• Accidental damage or impact;

• Misuse, neglect, or improper storage;

• Liquid exposure;

• Use with an incompatible charger or power source;

• Unauthorized opening, modification, or repair;

• Loss, theft, or missing accessories; or

• Commercial or rental use.

Warranty claims must be submitted to support@cloud-eyes.com with the order number and evidence of the issue.

For an approved claim, CloudEyes may repair the product, provide replacement parts, replace the product, or issue an appropriate refund.

This commercial warranty does not reduce the customer’s mandatory legal rights.

  1. CUSTOMER RESPONSIBILITIES

Customers agree to:

• Provide accurate contact, billing, and delivery information;

• Use the product according to its instructions and warnings;

• Inspect the package after delivery;

• Contact CloudEyes promptly regarding delivery or product issues; and

• Avoid unauthorized repair or modification.

  1. LIMITATION OF LIABILITY

Nothing in these Terms excludes liability for fraud, willful misconduct, personal injury caused by negligence, or any other liability that cannot legally be excluded.

To the fullest extent permitted by law, CloudEyes is not liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the order was placed.

Where liability can lawfully be limited, total liability will not exceed the amount paid for the product giving rise to the claim.

These limitations do not affect mandatory consumer rights.

  1. FORCE MAJEURE

CloudEyes is not responsible for a delay or failure caused by an event outside its reasonable control, including natural disasters, severe weather, war, civil unrest, government action, customs disruption, carrier interruption, labor disputes, public-health emergencies, power failures, or telecommunications problems.

CloudEyes will make reasonable efforts to limit the effect of the event and keep affected customers informed.

Mandatory cancellation or refund rights remain unaffected.

  1. PERSONAL INFORMATION

Personal information collected during an order is processed according to our Privacy Policy.

Information may be shared with Shopify, payment processors, fulfillment partners, shipping carriers, fraud-prevention providers, and other service providers where necessary to complete the transaction.

  1. CUSTOMER SUPPORT AND COMPLAINTS

Questions or complaints should first be submitted to:

CloudEyes

Email: support@cloud-eyes.com

Website: https://cloud-eyes.com

Postal address: [FULL PROFESSIONAL ADDRESS]

We aim to respond within 1–2 business days.

  1. CONSUMER MEDIATION

After submitting a written complaint to CloudEyes and failing to reach an amicable solution, eligible consumers may contact the appointed consumer mediator:

Mediator: [NAME OF APPROVED CONSUMER MEDIATOR]

Address: [MEDIATOR’S POSTAL ADDRESS]

Website: [MEDIATOR’S WEBSITE]

Contact: [MEDIATOR’S EMAIL OR CONTACT FORM]

Mediation is available subject to the mediator’s eligibility conditions and applicable law.

  1. APPLICABLE LAW AND DISPUTES

These Terms of Sale are governed by the laws of [COUNTRY OF BUSINESS REGISTRATION].

Consumers retain mandatory protections available under the laws of their usual country or state of residence.

Before commencing legal proceedings, the parties are encouraged to seek an amicable solution.

Any dispute may be brought before a court with jurisdiction under applicable consumer law.

  1. CHANGES TO THESE TERMS

CloudEyes may update these Terms of Sale to reflect changes in law, products, payment methods, shipping arrangements, or business operations.

The version applicable to an order is the version accepted when the order was placed.

  1. CONTACT

CloudEyes

Website: https://cloud-eyes.com

Email: support@cloud-eyes.com

Postal address: 1001 avenue de fes 34080 Montpellier


MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from your purchase.

To:

CloudEyes

Email: support@cloud-eyes.com

Postal address: [FULL PROFESSIONAL ADDRESS]

I hereby give notice that I withdraw from my contract of sale for the following product:

Product ordered:

Order number:

Order date:

Delivery date:

Customer’s full name:

Customer’s address:

Customer’s email address:

Customer’s signature, only if this form is submitted on paper:

Date: